Support

How to get support

Please contact support@linuxmachines.com for all inquiries related to support, purchasing, services, or any other questions you may have. Please see the contact page for additional contact information.

Frequently Asked Questions

Why don't you offer distribution X?

If you use a Linux distribution that we are currently not supporting, please email us your request. If you are a member or developer for a distribution that is currently not supported, please also email us as we would be happy to develop a process to add support for your distribution.

How big are your drives in actuality? (GB vs. GiB)

The fact that this is an issue is mostly due to marketing perpetrated by hard drive manufacturers. The terms "giga", "mega", "kilo", etc, existed before the dominance of the computer industry, and were used in base 10 measurements. "Giga" represents 10^9, or 1,000,000,000 bytes (1 billion bytes). However, in the binary world of computers, a Gigabyte is actually 2^30 Bytes, or 1,073,741,824 Bytes. IEEE defined new prefixes to represent these 1024-based numbers, using "Gibibyte" to represent a true Gigabyte. It makes things a bit confusing, since no one really uses these terms in practice, and generally use the base 10 prefixes instead of the technically more accurate base 2 prefixes. This whole mess allows hard drive manufacturers to say they're selling a 1TB drive using base-10 math, when computers don't use base-10. So the unpartitioned, unformatted space you'll actually have on your 1TB drive is actually closer to 900GB.

Why don't you offer Windows or MacOS?

This is a fair question. One of the central ideas with Linux is offering choice. By not offering these distributions, we're taking choice away from our customers. We firmly believe in the open source cause and for that reason have chosen not to spend time working on proprietary operating systems. We believe the linux operating system can stand up to whatever it's presented aside. But we do hear the calls of those who may seek these lesser options. If you'd like to weigh in on the matter, please feel free to send us mail, or if you'd like to buy equipment with proprietary operating systems included, please let us know at purchase time and we can include a retail copy of the distro of your choice at retail price.